Meet Some Of The Team.
Our Leadership Team.
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Rachel Holden
Paramedic
Director | Trainer | Assessor | IQARachel is a Paramedic with over 23 years’ experience across healthcare and education. She combines real clinical experience with a clear, confident teaching style that translates directly into the training room. Known for her high standards and straight-talking approach, Rachel delivers training that is practical, relevant, and built on how care is actually delivered in the real world. Her mix of clinical and education qualifications ensures every session is credible, structured, and genuinely useful for learners.
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Neil Fossett
Emergency Medical Technician
Director | Trainer | AssessorNeil brings extensive experience from frontline pre-hospital, urgent, and emergency care, having worked as an Associate Ambulance Practitioner with both the London Ambulance Service and the East of England Ambulance Service. He also has over 10 years’ service within the Fire and Rescue Service, where he held roles as an operational commander and trainer. His background spans a wide range of environments, including delivering training across the UK and in challenging international settings. Neil is known for delivering practical, no-nonsense training shaped by real incidents, helping learners build confidence in situations where it matters most.
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Callum Jackson
Paramedic
Operations & IQA LeadCallum is a Paramedic with a strong background in frontline emergency care and clinical education. As Internal Quality Assurance Lead, he plays a key role in maintaining high standards across both training delivery and assessment. Known for his attention to detail and consistency, Callum ensures training is delivered properly, assessed fairly, and aligned with current clinical practice. He brings a structured, methodical approach that underpins the quality of everything we do. Callum holds AET, CAVA, and IQA qualifications, alongside command training, giving him a well-rounded perspective across operational practice, education, and quality assurance.
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Miles Ward
Emergeny Medical Technician
Head Of Business Development | Trainer | AssessorMiles is an Emergency Medical Technician with frontline experience from the London Ambulance Service, bringing a calm, capable approach to emergency care and training. He was commissioned through the Royal Military Academy Sandhurst within the Cadet Forces, reflecting his ability to lead, communicate clearly, and develop others under pressure. Miles is an experienced pre-hospital care trainer and works closely with fire and rescue services to deliver co-responder training. His sessions are practical, structured, and built around the realities learners are likely to face.
Our Wider Team.
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Jack O'Shea
Paramedic | Trainer
Jack is a Paramedic currently working in North Norfolk, with over four years’ experience across a range of UK ambulance services. He has a strong interest in training and remote medicine, and is particularly passionate about teaching practical first aid skills that people can rely on when it matters most. Jack delivers clear, engaging sessions focused on building confidence and helping learners apply what they’ve been taught in real situations.
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Rosie Pointon
Paramedic | Trainer
Rosie is a Paramedic with around six years’ experience across frontline ambulance services, A&E departments and primary care. She brings a well-rounded clinical perspective into her teaching, grounded in real patient care. She is passionate about sharing practical skills that genuinely make a difference, focusing on building confidence and helping learners respond effectively in emergencies. Rosie delivers engaging, supportive sessions with a clear focus on what works in the real world.
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Martin Wright
Paramedic | Trainer | Assessor
Martin brings over 30 years’ experience across emergency and acute care, including time with both the London Ambulance Service and the East of England Ambulance Service. He has a strong focus on maintaining and developing his clinical skills, alongside a genuine interest in supporting others to progress. As a mentor, trainer, and assessor, he is committed to helping learners build confidence and competence. Martin delivers structured, experience-led training with a clear focus on safe, effective practice.
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Jim Matthewman
EMT | Trainer
Jim is an Emergency Medical Technician with extensive frontline ambulance experience, bringing practical insight and real-world context into every session he delivers. Known for his steady, approachable style, Jim focuses on helping learners understand not just what to do, but why it matters. His training is clear, practical, and built around real situations people are likely to face. His commitment to both patient care and education makes him a trusted and valued member of the team.
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Yvonne Cutting
Centre Administrator
Yvonne is highly experienced within the training and development industry. Yvonne’s role is to manage and maintain our centre training records and to ensure that everything runs smoothly for our clients, learners and instructors.
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Chloe Rose
Social Media Manager
Chloe leads on social media, bringing a creative and thoughtful approach to how the team’s work is shared. With a strong eye for detail and a natural storytelling style, she helps bring training, real-world scenarios, and team culture to life online.
An aspiring author, Chloe combines creativity with a clear sense of purpose, showcasing the impact of the work in a way that is engaging, authentic, and easy to connect with.
About Us.
We deliver compliance and clinical training for businesses across the UK, covering First Aid Training, Pre-Hospital Care Training, health and social care, manual handling, and fire safety.
What sets us apart is how we deliver it. Our training is led by clinicians with real frontline experience, not just instructors reading from slides. We build courses around real scenarios, using practical, hands-on learning that reflects what people are likely to face in the real world.
For those looking to go beyond basic first aid, we deliver structured pathways including FREC 3 Course, FREC 4 Course, and Immediate Life Support (ILS) Course, supporting learners working in higher-risk environments or progressing into pre-hospital roles.
Alongside training, we provide clinical governance support to organisations operating in higher-risk environments. This includes guidance, oversight, and structured frameworks to ensure staff are working safely, within scope, and in line with current clinical standards.
Our focus is simple. We want people to leave confident. Not just with a certificate, but with the ability to step in and act when it matters.
We create a supportive, relaxed learning environment where people feel comfortable asking questions, making mistakes, and developing their skills properly. Storytelling plays a big part in this, helping learners understand not just what to do, but why it matters.
We do not see training as a tick box exercise. We care about standards, delivery, and outcomes.
As an approved Qualsafe Awards centre, our qualifications are nationally recognised and externally quality assured.